LOGOS, IMAGES, PRODUCT NAMES AND TRADEMARKS
All logos, images, product name and trademarks are property of their respected owners.
CONDITIONS OF USE
Welcome to our online store! EcompuTech and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
REFUND POLICY
NON-REFUNDABLE:
1) All software products that are delivered instantly are non-refundable.
2) If you are having difficulties, downloading or installing any software products. (We have free technical support for all of our customers).
3) Accidentally purchase the wrong software or the wrong version of the product.
4) Accidentally make multiple purchases of the same product.
REFUNDABLE:
1) In rare cases, if the problem is on our end.
2) If the product key has not been delivered yet.
PRODUCT SOURCE
To comply with the terms and conditions of Microsoft, all of the licenses sold are new and sourced directly at the time of sale, from authorized Microsoft Resellers.
SHIPPING / DELIVERY
Most of our products sold on EcompuTech are delivered digitally (usually instantly after payment confirmation).
Physical products DVD's / USB's are shipped using the conventional post office or express service. Shipping time to European countries takes usually around 3 - 10 working days. Rest of the world 5-60 days. All shipments are insured and are recommended which means we will always receive a receipt from the post office confirming the proof of postage and delivery.
Electronic Delivery Items:
While Ecomputech makes every attempt to ensure satisfaction with your purchase, whenever you choose to have a software key or activation details (account) sent electronically, that sale is considered final. Ecomputech cannot issue refunds once product keys or activation details (account) have been distributed. In addition, as soon as the order is placed, we begin processing the order, therefore, no refund will be provided if the customer changes his/her mind after the order has been placed, even before we send the key to the customer.
Please ensure you replacement request does not meet any of the following restrictions before attempting a replacement request.
1. Incorrect purchases
We cannot issue a refund or replacement if a customer has purchased an incorrect product and/or the product is not compatible. We endevour to make the product compatibility as clear and visible as possible, and we cannot be help responsible for any incorrect purchases.
example 1, purchases a windows software package for a Mac machine
example 2, purchases a product suitable for windows 10 only, but has a windows 8 operating system.
It is the responsibility of the buyer to know the system and compatibility requirements of the product prior to purchasing. Customers are, therefore, required to check the details about each of the product listing before making a purchase. Customers must first contact us before making a purchase on our website If any of our product listings are uncleared to the customer. If there are technical issues that prevent access to your software purchase, please contact our support team for assistance.
2. Installation and/or Activation Issues.
Our support team are ready to help with any issues you have with your purchased Product Key, therefore before issuing you a refund, we endevour to resolve any issues with you.
During this process we reserve the right to request digital images, such as a screenshot of the code being entered and the error encountered to help us investigate the issue.
In some cases, we may need to use remote based access and support software, such as Teamviewer, to resolve your issue.
Refunds and/or Replacements will only be issued in cases where we have been allowed access to fully investigate and are unsolvable.
If you have problem with the key before claiming return please provide us with the screenshot of the error message so that we can provide you with the new key.
NOTE: that a new key or activation details (account) will be delivered within 1hr to 48 hrs.
PRIVACY
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit EcompuTech or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of EcompuTech or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of EcompuTech, with copyright authorship for this collection by EcompuTech, and protected by international copyright laws.
TRADEMARKS
EcompuTechs trademarks and trade dress may not be used in connection with any product or service that is not EcompuTechs, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits EcompuTech. All other trademarks not owned by EcompuTech or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by EcompuTech or its subsidiaries.
LICENSE AND SITE ACCESS
EcompuTech grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of EcompuTech. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of EcompuTech. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of EcompuTech and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing EcompuTechs name or trademarks without the express written consent of EcompuTech. Any unauthorized use terminates the permission or license granted by EcompuTech. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of EcompuTech so long as the link does not portray EcompuTech, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any EcompuTech logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. EcompuTech and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. EcompuTech reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant EcompuTech and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant EcompuTech and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify EcompuTech or its associates for all claims resulting from content you supply. EcompuTech has the right but not the obligation to monitor and edit or remove any activity or content. EcompuTech takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from EcompuTech are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRODUCT DESCRIPTIONS
EcompuTech and its associates attempt to be as accurate as possible. However, EcompuTech does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by EcompuTech itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY EcompuTech ON AN “AS IS” AND “AS AVAILABLE” BASIS. EcompuTech MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, EcompuTech DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EcompuTech DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM EcompuTech ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. EcompuTech WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW
By visiting EcompuTech, you agree that the laws of Kuala Lumpur, Malaysia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and EcompuTech or its associates.
DISPUTES
Any dispute relating in any way to your visit to EcompuTech or to products you purchase through EcompuTech shall be submitted to confidential arbitration in Hamburg, Germany, except that, to the extent you have in any manner violated or threatened to violate EcompuTechs intellectual property rights, EcompuTech may seek injunctive or other appropriate relief in any state or federal court in Hamburg, Germany, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to EcompuTech. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
QUESTIONS:
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the side menu. Or you can email us at: support@ecomputech.com